This week I presented at our User group on the topic of Innovation and Improvement. The idea was to introduce the concept of thinking about how our customers use our system. As a long established company many of our customers have been using our products successfully for many years but its important to start rethinking our Payroll/HR Service model and understanding more about how we can improve our delivery to our business. I have been flooded with emails following the presentation and I look forward to seeing what exciting changes our customers implement over the coming months.
We gained some insight into how using a Manager/Employee Self service had progressed over the years and how this makes us transparent in the workplace. Something that was innovative 10 years ago may not be delivering the information it needs to today. Organisations are constantly changing and evolving and so we need to stay on the ball and roll out new initiatives regularly. If you are following the same checklists and processes you were 10 years ago you could be in trouble.
Factors that inhibit us from innovation and improvement are fairly common across the customer base and lots of heads nodded to the constraints we face when trying to be more innovative in our roles. Our environment may not be receptive to change, resource, time and budget are a reality for most of us everyday. This means that we need to start thinking outside the square so that we can lay the foundation for making change with creativity.
We talked about the new dimensions in our organisations, increasing complexity that changes often. Company restructures, acquisitions, merges, staff turnover, changes in leadership and direction which affect our delivery of information and functionality. Staff turnover can sometimes be a good thing as it brings new ideas and skill-sets into an organisation and it can be fantastic having a fresh look at structure and processes that may have existed for a long time. We talked about how small changes can make a huge difference to employees work and how we can help employees and managers succeed by providing information that supports them when they need it.
Changing how we deliver requires trained functional/technical specialists on our teams with specific skill-sets and competencies to support continual creation, application and delivery of innovative improvements. Its a choice to be innovative and improve. Some time was spent discussing Project planning, analysis, design, and delivery along with focus areas for success. Are we making work easier for our organisations?
I talked about the good innovation work happening in:
- Fisher & Paykel Healthcare – using our product for HR Management in 28 countries and projects in the pipeline
- Marley NZ – extensive use of self-service with a focus on training administration and deployment of information to assist Managers
- Tauranga City Council – realising the benefit of a dedicated HRIS administrator, integration, user driven customisation to deliver information and tools to the business.
- IAG NZ – a center of continuous improvement initiatives and their strong focus on innovation through networking groups, benchmarking and delivery of initiatives to the organisation.
My partner in crime was Janine Cooksley from Westpac who presented on Understanding the Interplay between HR and Payroll. Janine talked about what the “Team” want to achieve, what tools were available, and some of the intiatives that have been a success. One of the key messages was:
“The HR/Payroll team do not own the data. We are custodians, we nurture it, we ensure it is accurate”
Westpac talked about how the team is recognized as a true business partner – the use of the HRIS, access and security guidelines and all with no hidden agendas.The importance of every role supporting the other and information being deployed out to the business to help every employee be a success. When you create functionality in the system you can change mindsets. How the whole team has a vision of delivery and it has opened up new opportunities to reinforce HR/Payroll as a true business partner.
Our presentation was a success! it stimulated discussion, facilitated new thinking and had everyone chattering about what they do and learning from each other!
Some of the feedback :
“Thanks for this”
“Lisa can you join us for a strategy meeting next week?”
“It was great to hear what others were doing how they were using there HRIS, Thanks”
“Thank you very much Lisa. We were taking notes.. so this will be great. I started to play around with what I remembered when I got back. Going over these types of things can inspire you to re-visit and Janine’s presentation also got me thinking about other things so a good session all round”